To get in touch with us there is a few options;

Email: admin@mmdirectcare.co.uk

Phone: 07386029292

Or you can follow us on Facebook

Yes - All our staff are trained to the recommended standards required by governing bodies. Furthermore, our staff are encouraged to undertake personal and professional development and attend additional training courses. We provide support to all our staff in additional training to further enhance the clients experience.

Yes, all staff of M&M Direct Care are fully insured both personal and public liability.

At present M&M Direct Care cover the Newry and Mourne area.

We believe to offer the best person centred care we require a minimum of 30mins per visit with the aim of at least 1 hour per day. We like to build relationships and support in as many areas as we can i.e. light housework, meals, washing and to have a chat!

In some circumstances a social call may be deemed suitable to more abled clients and a 15 minute social call can be arranged.

Yes, we can offer both waking nights and sleeping service.

A sleeping night is between 10pm - 6am . If the carer is alerted or required more than 3 times during the night then it becomes a Waking night.

Some families just require a waking presence as some clients struggle to rest or become unsettled nocturnally, this can be discussed and organised with your care coordinator. Whatever your needs we will arrange together as its all about the person.

We will discuss with you further the arrangements and safety measures to be put in place to ensure safety in maintained.

There is no change to a bank holiday - however, if you are a private client then the rates are charged at double. If you do not require the service on a bank holiday we ask that at least 14 days notice is given to the care coordinator.

Our aim is to always provide continuity of care. There will be a small team of carers assigned to you and this team will repeat. We appreciate that constantly seeing new faces makes it difficult to build relationships and trust. Our aim is for you to look forward to our visits.

Yes - during the initial discussion we will gather all information on "what matter to you". We operate on a time specified and agreed rather than a arrival "window". If for some reason we will be late then we will notify the designated individual and client to inform them.

Yes - our care staff can offer prompts for your medication. We encourage clients to have a "pill box" issued by the pharmacy in place to ensure no discrepancies. We cannot administer any medication that has been put in the box other than the pharmacist.

To raise a complaint with M&M Direct Care, you can contact our customer service team via phone at +44 1234 567890 or email us at admin@mmdirectcare.co.uk. We take all feedback seriously and aim to address any concerns promptly.