Question 1

How do I get in contact with someone?

Accepted Answer

To get in touch with us there is a few options;
Email: admin@mmdirectcare.co.uk 
Phone: 07386029292
Or you can follow us on Facebook

Question 2

Are your home care staff trained?

Accepted Answer

Yes - All our staff are trained to the recommended standards required by governing bodies.  Furthermore, our staff are encouraged to undertake personal and professional development and attend additional training courses.  We provide support to all our staff in additional training to further enhance the clients experience.

Question 3

Are the staff insured?

Accepted Answer

Yes, all staff of M&M Direct Care are fully insured both personal and public liability.

Question 4

Do you provide care in my area?

Accepted Answer

At present M&M Direct Care cover the Newry and Mourne area.

Question 5

Will you visit for less than 1 hour?

Accepted Answer

We believe to offer the best person centred care we require a minimum of 30mins per visit with the aim of at least 1 hour per day.  We like to build relationships and support in as many areas as we can i.e. light housework, meals, washing and to have a chat!

In some circumstances a social call may be deemed suitable to more abled clients and a 15 minute social call can be arranged.

Question 6

Can I get help overnight?

Accepted Answer

Yes, we can offer both waking nights and sleeping service.

A sleeping night is between 10pm - 6am .  If the carer is alerted or required more than 3 times during the night then it becomes a Waking night.

Some families just require a waking presence as some clients struggle to rest or become unsettled nocturnally, this can be discussed and organised with your care coordinator.  Whatever your needs we will arrange together as its all about the person.
We will discuss with you further the arrangements and safety measures to be put in place to ensure safety in maintained.

Question 7

What happens on a bank holiday?

Accepted Answer

There is no change to a bank holiday - however, if you are a private client then the rates are charged at double.  If you do not require the service on a bank holiday we ask that at least 14 days notice is given to the care coordinator.

Question 8

Will I have the same carer?

Accepted Answer

Our aim is to always provide continuity of care.  There will be a small team of carers assigned to you and this team will repeat.  We appreciate that constantly seeing new faces makes it difficult to build relationships and trust.  Our aim is for you to look forward to our visits.

Question 9

Will my carers come at a specific time?

Accepted Answer

Yes - during the initial discussion we will gather all information on "what matter to you".  We operate on a time specified and agreed rather than a arrival "window".  If for some reason we will be late then we will notify the designated individual and client to inform them.

Question 10

Can you help with medication?

Accepted Answer

Yes - our care staff can offer prompts for your medication.  We encourage clients to have a "pill box" issued by the pharmacy in place to ensure no discrepancies.  We cannot administer any medication that has been put in the box other than the pharmacist.

Question 11

How can I raise a complaint with M&M Direct Care?

Accepted Answer

To raise a complaint with M&M Direct Care, you can contact our customer service team via phone at +44 7386029292 or email us at admin@mmdirectcare.co.uk. We take all feedback seriously and aim to address any concerns promptly.

Question 12

How quickly can care services be implemented?

Accepted Answer

Thanks to our robust operational framework and acute emergency nursing backgrounds, we can fast-track assessments. In urgent or hospital-discharge situations, we can frequently mobilize care packages within 24 to 48 hours.

Question 13

Are your services regulated by official care bodies?

Accepted Answer

Yes, absolutely. Our services are strictly monitored under rigorous clinical governance frameworks. Our leadership team includes a dedicated Responsible Individual who oversees legal compliance and a Registered Manager legally accountable for maintaining the highest national standards of safety and care.

Question 14

How do you ensure care is personalized to my family member?

Accepted Answer

We reject the "one-size-fits-all" approach. Every client receives a holistic, person-centered assessment that evaluates physical, emotional, and psychological needs. We then build a bespoke care plan focused on maximizing dignity, comfort, and independence.

Question 15

What funding options do you accept for care services?

Accepted Answer

We accept multiple payment routes, including private self-funding, Direct Payments, and Local Authority funding. Our team can guide you through the assessment pathways to help secure the financial support you are entitled to

Question 16

Can I use my Local Authority Direct Payments to fund care with you?

Accepted Answer

Yes, we fully welcome Direct Payments. You can use your personal budget directly to purchase your care package from us, giving you complete control over your support schedule and choice of care staff

Question 17

What does the care assessment involve, and how much does it cost?

Accepted Answer

Our initial care assessment is fully complimentary and carried out by our clinical leadership team. We visit you at home or in the hospital to evaluate your medical, physical, and emotional needs, allowing us to build your bespoke, person-centered care plan

Question 18

How much does overnight care cost, and what options do you offer?

Accepted Answer

Overnight care pricing varies based on the level of clinical support required, and we offer two distinct options:
Sleeping Night: A lower-cost option where the caregiver sleeps at your property but is available to assist up to twice during the night.
Waking Night: A premium option where a fully awake, active caregiver monitors the client throughout the night, ideal for complex medical needs, dementia management, or regular restless nights.

Newry & Mourne

Call: 07386029292

Frequently asked questions